Positive reviews from satisfied customers who recommend your product or service build trust in your future customers and also make you happy. But not all of your customers will be satisfied, so as a result, some of them may leave negative feedback. Well, how do you respond to a bad review?
This won’t be the end of the world – a few swear words here and there on your profiles on different networks won’t ruin your reputation and may even add authenticity to your brand. But you need to be prepared for any customer feedback and craft your approach on how to respond appropriately to customers who have expressed dissatisfaction with your brand.
According to statistics:
- Nearly nine out of ten consumers read reviews before making a purchase.
- 62% of consumers say they will not buy from brands that censor online reviews.
- Google is the most popular online review platform and 57% of consumers use it to read reviews.
It doesn’t matter if they’re good or bad, reviews are a powerful way to influence people’s decisions. Getting positive feedback shows that your customers trust you and therefore improves your company’s reputation. In contrast, negative reviews can drive your customers away, which is why you need a strategy to deal with them. Also, you need to find the right one that will allow you to turn dissatisfied customers into loyal customers and avoid future negative experiences.
Here, we’ve compiled eight tips on how to respond to bad reviews, including how to delete one from Google.
1. Respond quickly
It’s never easy to read a negative review left by a customer. However, facing it is inevitable and the best you can do is act quickly and professionally.
More than half of customers expect companies to respond to their negative reviews within a week, according to statistics published by Oberlo. Additionally, another 63% of customers who leave negative feedback are disappointed if they don’t get a response from the company.
Often, when people leave a bad review, they get upset and expect an immediate response from the company. What you need to do is quickly investigate what happened and respond as quickly as possible. In this way, you will show that you appreciate the opinion of your customers.
2. Make your answer authentic and personalized
Check out Amazon founder and CEO Jeff Bezos’ direct apology in response to disgruntled customers when Amazon removed copies of “1984” and other novels from e-book readers.
After you see a negative review from a customer, read it carefully. Put yourself in the buyer’s shoes. You may need to investigate further, checking emails, orders, or talking to your employees who interacted with the disgruntled buyer. Once you find out the actual details of the case, you can start writing your answer.
When responding, sincerely apologize for the bad experience and show empathy. People want to be heard. If a mistake was made by your team – say so. Dissatisfied customers will be less hostile if you admit your guilt.
Be sure to provide a personalized answer and propose a solution to the problem that has arisen. Address your customers by name as this conveys respect and friendliness. Even though some analyzes can be really harsh and provide a misleading representation of the facts, you still need to act professionally.
3. Prove that this bad experience is a unique exception
In your answer, keep in mind your audience and all current and future customers who can read the comments. When crafting your answer, mention that this bad customer experience is just a case and not part of your company’s practices.
Let the dissatisfied customer know that your goal is to provide excellent customer service and that their case is not a typical practice for your company. Express your concerns and show that you take the complaint seriously.
In the example below, Honda of thousand Oaks responds to a dissatisfied customer who left a 1-star review on their page. In its response, the company states that its objective is the total satisfaction of our customers and they ask for more details so they can find out.
The answer is also signed by the general manager, which adds more credibility and emphasizes that the company really cares about the positive experience of its customers.
4. Thank the customer for taking the time to write the review
Customer time is valuable and their feedback is important. Thank customers who took the time to criticize, even if they are harsh. When responding to dissatisfied customers, you can start with “Dear customer, thank you for taking the time to write a review,” for example. By responding promptly, you can turn negative reviews into a good experience for you and your customers.
This is also a great opportunity to hear something that can help you improve your product or service and solve any issues your customers are having. If the bad experience is a result of your or your team’s mistakes, don’t forget to thank customers for being honest and sharing their feedback. In fact, they are doing you a favor by reporting something that is not going well with their company or customer service, so you can even try to benefit from this situation.
5. Move the conversation to private
While you should publicly respond to your negative reviews, it’s standard practice to move the conversation privately or offline. You can ask shoppers how they prefer to continue communicating – by phone, video call, chat and email.
Take the example of the American airline JetBlue, as they respond to a customer on Facebook. They addressed the buyer by name, apologized, and offered to transfer the communication to a private chat to investigate.
When you’re talking privately, you can dig deeper into the problem, explore in detail, and offer a solution. The customer may also feel more comfortable sharing additional information about the bad experience.In this way, you will express your willingness to help and find a solution and show that you take these cases seriously and that you care about your clientele.
If all goes well and you come to an agreement, you can even ask the person privately to delete or update the negative review.
6. Offer compensation for the inconvenience
If it suits your business, you can offer a discount, a gift, or even a refund to make the customer feel special and relieve tension.
It all depends on your business and the particular customer experience – if they have suffered a financial loss – compensation will be the logical solution. On the other hand, if you made an order or a shipping error, for example, a promo code, free delivery or a gift can solve the problem.
By providing compensation, the customer will be more likely to adjust their rating, or even remove it and replace it with a positive one.
However, be careful with this practice, so as not to teach your audience that you always give free material to people who write a bad review. You don’t want these cases to be made public, so make sure you make special offers privately, as mentioned above.
The example below is from the burrito chain, California Tortilla, and reveals their way of dealing with disappointed customers, saying they will make up for it on their Twitter account.
7. Track negative reviewers and request an update
Once you start a conversation with your prospects about the issue, be sure to follow up until the issue is resolved. The communication should end as a happy experience for the customer, and ideally, the person will either update or delete the review.
The customer, Joe, addressed an issue in his previous review. It looks like the issue has been resolved and he has updated the review telling the rest of the world that his issue has been resolved and he is satisfied with the solution.
Bonus: How to Remove a Bad Google Review
Google ranks first among the top 10 consumer and business review sites. If you want to remove a bad review from Google for being misleading or against the terms of service, you can do so.
The easiest way to remove a bad review from Google is to directly ask the reviewer to delete it.
However, it can sometimes happen that this is not a solution to the problem and the person refuses to remove or update it because they are still unhappy. In this case, you need to respond publicly so that the next customers who read will know that you have tried to offer a solution and that you are a company that values your customers’ feedback and does everything possible to make them happy.
However, it may happen that you receive a malicious review that goes against Google’s content guidelines, meaning it is spam, contains hate speech or other questionable behavior. That’s when you ask Google to delete it.
To do this, you need to log in to Google My Business and go to the section with all your comments. Once there, find the specific comment and flag it as “inappropriate”. Please note that the review may take a while and this does not guarantee that the comment will be removed. If your review remains – your most powerful weapon is to respond to it and leave it as is.
It’s good to know how to handle negative customer feedback and turn a negative review into a positive one. However, it would be even better if you could avoid complaints from your customers. To achieve this, you can follow a few simple rules:
- Have an impeccable product or service.
- Make sure you are easy to reach.
- Respond quickly to your customers’ questions.
- Encourage satisfied buyers to leave feedback.
How do you handle negative customer feedback? Share your tips with us in the comments section below.
How to See Who Viewed Your Instagram Stories
Instagram stories have been a big hit with users all over the world. They are interesting, customizable and great entertainment. This is why; they are just as fun to see, as they are to make. If you have taken advantage of Instagram’s Stories feature, you would probably like to get feedback on who views your artwork.
How to See Who Viewed Your Instagram Story
Almost everyone likes to share stuff, but the best part about the whole process is finding out who saw it. We all want to know who is watching us. Luckily, you can see everyone who viewed your stories after you posted them. More people see your first story than the last for two reasons: when someone swipes right, they will always see your first story, and you can skip the rest of someone’s story by swiping right at instead of touching or clicking to the right. If you want to see who has seen all of your stories, including the first on your screen, click the Seen by… button in the lower left corner.
Scans are slightly different from the views we discussed above. While Analytics will not tell you who has viewed your content, it will give you a lot of insight into how your Stories are progressing. From the number of other users they reach to the number of views you have had, Analytics is the perfect tool for marketers and influencers. To view your analytics, click or tap the chart icon (marked by the red box on the screen) to bring up the page. If you do not care about growing a channel, these stats will not mean much to you, but they are interesting to see.
To exit these screens, click your phone again and you will return to the home screen.
As far as privacy is concerned, only you can see who has visited your story using Instagram tracker and how many visits it has had. If it is a total failure, you will be grateful for that little detail. As you can see, seeing who viewed your Instagram Stories is not that complicated. Just follow the guide above and you are good to go! When it comes to the internet and social media in particular, many users ask, when should you be concerned about your privacy? There is not exactly a cookie-cutter answer here. There are several reasons why you might want to see who views your content.
Are you trying to impress someone and hoping they notice? Are you trying to follow your path to Instagram fame? Alternatively, are you worried that someone is viewing your content for malicious purposes? If you were wondering if a crush or influencer notices your stories, it would probably be easier to ask them if they have seen it, got tips or liked it because you can’t see how many times they saw it. Assuming you want to follow your path to fame, change your Instagram account to a business account where you can get real-time updates and analytics. Finally, if someone is harassing or harassing you, block them. It is as simple as that, honestly. You can also report abusive users and those who use your Instagram story for reasons that go against community guidelines.
Is it possible to see a story without the knowledge of the creator?
If you are concerned about your safety or a stalker on Instagram, you might be curious if someone can see your story undetected. While some third-party apps and websites claim to do so, most actually won’t let anyone see your content if it’s private and not your friend. There is a workaround that many Instagram users swear by, but it can be a bit tricky and only shows a preview of the story. If you are not familiar with all the features of Instagram stories, it is possible to pause and preview the next one without being detected.
No, although these are heavily weighted theories that those who watch the stories the most will appear at the top, these have yet to be proven. If you think someone is watching your story multiple times and you do not want him or her to, it might be a good idea to hide your story from him or her altogether. You can do this when posting, select the option to share your story with, and kick that person if something goes wrong.
By choosing a story to the right of yours, the user can long press on the current story and slowly swipe the screen to the right where they can preview your story. Since the user never fully opened your story, you would never know they were interested.
How to see Instagram private account posts: Ultimate guide 2022
Instagram is a great platform for sharing photos and videos with your followers. As the popularity of Instagram continues to grow, more and more people are looking for ways to view private account posts. While it is not always possible to gain access to someone’s private account, there are a few methods that can be used in order to maximize your chances.
Note: This guide is for educational purposes only. We do not condone invading someone’s privacy. Use this information at your own risk.
How to see Instagram private account posts
With over 1 billion monthly active users, Instagram is one of the most popular social media platforms today. Whether you’re an individual user or a business owner, chances are you’re using Instagram to connect with others.
However, one of the downsides of being on such a large platform is that. it can be difficult to stand out from the crowd. As a result, many users are looking for ways to view private account posts. While it is not always possible to gain access to. So we will start with the methods that are most likely to succeed in viewing private Instagram profiles and posts instantly.
Method 1: Try to follow the person whose account you want to view
The first and most obvious method is to try to follow the person whose account you want to view. If the person has a private account, they will have to approve your request to follow them before you can see their content.
To do this, simply go to that person’s profile and click the “Follow” button. If they approve your request, you’ll be able to see their posts in your feed.
Method 2: Ask a mutual friend to show you
If you’re not already following the person whose private account you want to view, your next best bet is to ask a mutual friend to show you.
Since they’re already following the person, they’ll be able to see their posts in their feed. From there, they can screen capture the posts or direct message them to you.
Method 3: Try to find a person’s profile via a Google search
If you’re still having no luck viewing the private account, your next best bet is to try and find the person’s profile via a Google search.
To do this, simply go to Google and type in “site:instagram.com (person’s username).” This should bring up that person’s profile in the search results if it exists. Once you’ve found the profile, you can try following them or asking a mutual friend to show you their content.
Method 4: Use a private Instagram viewer
As a last resort, you can try using a private Instagram viewer. These are third-party websites or apps that claim to be able to give you access to private accounts.
While there are some legitimate ones out there, many of them are scams. They may require you to input your personal information or even pay for access. We do not recommend using these as they are often unsafe and not very effective.
Q: Can I view a private Instagram account without following them?
A: While it is possible to view a private Instagram account without following them, it is much more difficult. Unless you have a mutual friend who can show you the person’s content, you’ll likely need to resort to using a private Instagram viewer.
Q: Is it safe to use a private Instagram viewer?
A: No, we do not recommend using private Instagram viewers as they are often unsafe. Many of them require you to input your personal information or even pay for access.
Q: Can I get banned from Instagram for viewing a private account?
A: Yes, there is a possibility that you could get banned from Instagram for viewing a private account. We recommend only trying to view the account of someone you know and have permission from.
In conclusion, it is possible to view a private Instagram account without following them. However, it is much more difficult. Unless you have a mutual friend who can show you the person’s content, you’ll likely need to resort to using a private Instagram viewer. Private Instagram viewers are often unsafe and not very effective. There is a possibility that you could get banned from Instagram for viewing a private account. We recommend only trying to view the account of someone you know and have permission from.
Best Laptops for Video Editing in 2022
What laptop to buy for video editing? The best models and recommendations to have when buying a laptop for video editing. Choosing your new laptop is not an easy task, and even more so if we go into video editing laptops where we must take into account a series of aspects when purchasing a laptop for this purpose. Which laptop to choose for video editing?
MSI Prestige 15 – Best Laptop for Video Editing 2022
If you are looking for a video editing laptop that will last for many years, with which you are even capable of editing 4K video, this is the best choice you can buy right now on the market.
Without a doubt, the MSI Prestige 15 A11SCX-019XES is the best video editing laptop in 2022, tested by me, and recommended by many more experts. If you are looking for a portable 4k video editing computer , there is nothing better on the market than the MSI Prestige 15 A11SCX, whenever you are looking for the best quality/price ratio.
Many websites offer video editing computers… always trying to get the best features with the cheapest price, and this is a big mistake. The screen is given very little attention on video editing laptops, and it is almost one of the most important elements, and since people do not pay attention, manufacturers do not make an effort in this aspect, so it is difficult to find laptop models that integrate quality screens (especially cheap ones) and are highly accurate in color reproduction.
If you are going to edit videos professionally or for a long time, and you need to do it from your laptop, I recommend working with a quality external monitor to edit videos.
As I know that this may not be possible, I have tried that the laptops that appear in this article have a minimum screen quality to edit video in conditions, especially the best of 2022 and one intended for professionals, others will be more than enough for great most users, for example, those who upload content to Youtube.
HP 15s – 15.6″ FullHD – Cheap video editing laptop
Not everyone can spend more than 1,000 euros on a laptop, for those looking for a cheap video editing computer I recommend the HP 15s-fq2041ns – 15.6″ FullHD. This HP 15 is enough to edit video to FullHD.
And yes, you can bring home a cheap laptop for video editing, but if you can wait and save, it’s best to buy a higher-end laptop.
Dell XPS – Designed for the professional environment
If you’re a professional, you’re going to want the Dell XPS to create your video projects, especially because of its screen… the only one in the range with 100% coverage of the Adobe RGB color space , the XPS 15 laptop offers a widest, true-to-life color gamut and produces color tones you won’t find on conventional displays.
With more than 16 million colors , the images on the screen of this laptop become more fluid and the gradients are amazingly realistic to edit content in a professional way, with greater depth and dimension.
HP OMEN Laptop 15 – Laptop for Youtubers
Gaming laptops to edit video? They are not the best alternative because they usually have screens with a high refresh rate but not intended to offer the best possible colors. The vast majority of gaming laptops have enough power to smoothly edit FullHD video.
This type of laptop to play if you are going to use it to edit video, I only recommend it to Youtubers and Streamers, but not to make content professionally.
What should a laptop have for video editing
At this point we must differentiate between various types of users who edit video , a cheap video editing laptop intended for family videos from time to time is not the same as programs like Filmora, which intensive editing of high definition videos where we should focus in acquiring a laptop for 4K video editing.
It is an important point to take into account before choosing a laptop for video editing what software we are going to use . To cure any inconvenience in this aspect, all the laptops that I recommend in this post will be able to run Adobe Premiere Pro and After Affects smoothly.
Any laptop can edit video, but cheap laptops fall short in features if we are looking for fluid work , real-time multitasking or if we take into account that it is a technological investment with a view to lasting us a few years. It is better that now you spend a little more money and have a PC for many years.
The 2 most relevant components in this usage video editing scenario are the CPU (processor) and the RAM memory . In the background is the GPU, which also has an impact on professional video editing applications that are able to access the graphics processor to increase their rendering and preview speed. We must not forget to edit on an SSD disk, which significantly increases the workflow, especially if we work with large video files.
CPU processor: threading and multicore
It is the most important piece of hardware in laptops to edit video, in this section it is important that the computer you choose has at least a 4 or 6 core processor (Intel Core i5/i7 or AMD Ryzen 5/7).
The processor has a very strong impact on video rendering, and its most relevant point is the number of physical cores, and optionally the number of execution threads (threads). Currently, Intel Core i5/i7 or AMD Ryzen 5/7 microprocessors have at least 4 physical cores and 8 execution threads, more than enough to edit FullHD video, if we want 4K we must at least go Intel Core i7/i9 or AMD Ryzen 7.
High Fidelity and Quality Screen
Something that is given very little attention in video editing laptops is the screen; and since people do not pay attention, brands do not make an effort in this aspect, so it is difficult to find laptop models that integrate quality screens and are highly accurate in color reproduction.
If you are going to edit video professionally, and you need to do it from your laptop, I recommend working with an external monitor to edit videos. As I know that this may not be possible, I have tried that the laptops that appear in this article have a minimum screen quality to edit video properly, more than enough for the vast majority of users, for example, those who upload content to Youtube.
Due to this feature, it is difficult to find a cheap laptop for video editing, the good screens are in the computers of more than 1000 euros.
Nvidia dedicated graphics card
In video editing, it is recommended to have the best compatible graphics card for the software that we are going to use on a regular basis, mainly the most recognized Nvidia models. Dedicated graphics in laptops are especially important in 4K video editing or 3D rendering. It is recommended that the graphics card has at least 4 GB of VRAM memory , although the vast majority of programs work well with 2 GB of VRAM memory.
RAM, more is better
RAM memory is also another of the most important aspects when purchasing a computer for video editing, especially if we work with large files or very long videos. The more RAM the better, 16GB DDR4 is a good minimum when choosing a laptop for video editing. If we are going to edit video in 4K or 3D modeling (3D design) we will go up to 32 GB of RAM.
Connectivity, more ports is better
For professionals in the creative sector, ports on computers for video editing are fundamental in their daily work, the faster and faster the better, so that they can connect a multitude of devices such as digitizing tablets, SD cards, external monitors … interesting in a PC for professional video editing that has at least a couple of USB 3.0 ports, HDMI output and, if possible, a Thunderbolt 3 or USB-C output.
Requirements for editing 4K video
Graphics card: We can start with the GeForce GTX 1050 with 4GB, but if we want to speed up the process of editing video in 4K, better start with a GeForce GTX 1660 .
The processor or CPU is another of the key points to edit in the maximum definition. The minimum required is the Intel i7 8700k or AMD Ryzen 7 . With any of these two processors (or superior ones) you can open up to multiple heavy programs at the same time and edit with ease and great fluidity. You can even be edited in Photoshop, After Effects, Premiere Pro, Illustrator, Lightroom and Audition at the same time.
We need at least 8 GB DDR4 RAM to edit and have various programs running on our computer. If it is duplicated to 16 GB much better.
The minimum required to edit 4K video is a solid SSD disk of 240GB , although the recommended would be from 512 GB.
These are the 4 fundamental points to take into account when buying a PC for 4K video editing.
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